We may collect non-public, personal information directly from our customers or their agents. “Personal Information” herein is defined as information that is unique to an individual and may include: first and last name, physical address, email, phone, and other contact information, travel preferences, special needs and dietary requirements. Personal Information is gathered through this website, our social media sites, and email communications.
When you use the Website, we may also collect certain information that does not identify you individually (“Anonymous Information”). For example, we may collect your IP address, browser information and website domain name every time you visit the Website. We may also collect information regarding user-traffic patterns and Website usage.
USE OF YOUR INFORMATION
(1) For the purpose of providing you with our services, including your flight, tour or insurance, etc., we may disclose and process your information outside of the United States. In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your personal information for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate. These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may exercise our discretion to assist where appropriate.
(2) If we do receive your personal information, we will only use it for the purposes described where it is collected, and we will not sell, license, transmit or disclose this information outside of Luxury Rovers unless (1) you expressly authorize us to do so, (2) it is necessary to allow our service providers or agents to provide services for us, (3) in order to provide our services to you (and contacting you when necessary), (4) subject to applicable contractual or legal restrictions, it is disclosed to entities that perform marketing services on our behalf, (5) it is necessary in connection with other business purposes including, without limitation, customer care, service quality, business management and operation, risk assessment, security, fraud and crime prevention/detection, monitoring, research and analysis, marketing, customer purchasing preferences and trends, dispute resolution, credit checking and debt collection, or (6) otherwise as we are required or permitted by law.
SOCIAL MEDIA PLATFORMS AND WEBSITES
Additionally, in the event that Luxury Rovers offers a message board or any other interactive or social-type feature on a website administered directly by Luxury Rovers, please be aware that these areas may allow you to publicly post, and share with other users, certain messages, content, or other information (e.g., stories, pictures, ingredients, tips, etc.). Although Luxury Rovers may take certain precautions to protect those who use these areas of a Luxury Rovers website, we encourage you to be wary of giving out any personal information in such public forums. The information you post can be collected and used by people you don’t know. We cannot guarantee the privacy and safety of these areas and are therefore not responsible for any information you choose to post. Your use of these features is fully at your own risk.
When you sign up to receive emails from us, we will send you periodic promotional emails and e-newsletters about new itineraries, our company and events. We appreciate your questions and comments about our organization and services and welcome your email messages to mailboxes listed on our website. We will share your messages with those within our organization who are most capable of addressing the issues contained in your message. We will keep a copy of your message until we have had an opportunity to address your concerns. We may archive your message for a certain period of time or discard it once it is no longer needed.
(1) You have the right to ask in writing not to receive direct marketing material from us. If for any reason you would like to be removed from our email list, please use the Email Preferences option at the bottom of our e-marketing campaigns or let us know directly. Once properly notified by you, we will take steps to stop using your information in this way. Please allow us a reasonable period of time in order to satisfy your request.
(2) If you would like to be removed from brochure mailings, please call us at +354 546 6060, or email us. Please allow us a reasonable period of time in order to satisfy your request.
USE OF TOOLS/”COOKIES” & LINKS TO OTHER WEBISTES
In addition to the information we collect from cookies, we also obtain information which you provide to us online – for example, when you sign up for service updates or when you purchase services or otherwise communicate with us. In some cases, we retain both the cookie information and/or the information you provide to us online – for example, to complete a transaction you requested or to keep historical records of your past transactions. In other cases, we only retain the cookie and/or online information you give us if you request us to do so for your use in subsequent sessions.
An Internet Protocol (“IP”) address is a unique identifier that certain electronic devices use to identify and communicate with each other on the Internet. When you visit our website, we may view the IP address (which may include the city, domain address and service provider) of the device you use to connect to the Internet. We use this information to determine the general physical location of the device and understand from what regions of the world our website visitors come. We also may use this information to enhance our website.
Certain pages on our websites contain “web beacons” (also known as Internet tags, pixel tags and clear GIFs). These web beacons allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party.
To ensure that we carry out your instructions accurately, improve our service and for security, we may monitor and/or record telephone calls, transactions and activities on our website. All recordings are and shall remain our sole property.
We have taken all reasonable steps and have in place appropriate security measures to protect your personal information.
CHANGES TO THIS POLICY
We may change this Policy at any time and from time to time. Any changes to this Policy will be either posted on our website, brochure and/or made available on request. The most recent version of the Policy is reflected by the version date located at the bottom of this Policy. This Policy is not intended to and does not create any contractual or other legal right in or on behalf of any party.
If you have any questions about this Policy or would like to learn more about how we protect privacy, please write to us at Luxury Rovers,rd Ármúli 8, 108 Reykjavik, Iceland.